PRIVACY POLICY
Effective Date: October 1, 2024
INTRODUCTION
Frydays Authentic Fish & Chips (“we,” “us,” or “our”) is committed to safeguarding the privacy of our customers and visitors to our website, [insert website URL] (the “Website”). This Privacy Policy (the “Policy”) describes the types of information we may collect from you or that you may provide when you visit our Website, including our food ordering system (collectively referred to as the “Services”). It also explains how we collect, use, maintain, protect, and disclose such information.
By accessing or using the Website or Services, you agree to this Policy. If you do not agree with this Policy, please do not use our Website. Your continued use of our Website and Services constitutes your acceptance of any changes to this Policy.
INFORMATION WE COLLECT
We collect several types of information from and about users of our Website, including:
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Personal Information
Personal Information is any information by which you may be personally identified, including:- Full name
- Email address
- Phone number
- Delivery address (for order fulfillment)
- Payment information (processed securely through third-party services)
This information is collected when you voluntarily provide it through actions such as filling out forms on the Website, placing orders, or corresponding with us.
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Non-Personal Information
Non-Personal Information includes data that does not directly identify you personally. This includes:- IP address
- Browser type and version
- Time zone settings
- Operating system and platform
- Usage data such as pages visited, the length of visits, and interaction patterns with the Website
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Order Information
We collect details related to the products or services you purchase through our Website. This may include:- Food items ordered
- Special instructions for your order
- Transaction details, including payment status, time of purchase, and delivery or pickup instructions
HOW WE USE YOUR INFORMATION
We may use the information we collect from you for the following purposes:
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To Process and Fulfill Orders
We use the information you provide to prepare and deliver your food orders accurately and efficiently. This includes confirming your order, processing payments, and ensuring proper delivery to the address you provided. -
To Communicate With You
We may use your contact information to:- Notify you about your order status (confirmation, processing, delivery updates)
- Respond to inquiries, complaints, or customer service requests
- Send you promotional offers, newsletters, and marketing materials (if you have opted in to receive such communications)
You may opt out of receiving promotional communications at any time by following the unsubscribe instructions provided in our emails.
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For Payment Processing
Payment information provided by you during the order process is transmitted securely to our third-party payment processors. We do not store payment information on our servers. Payment processors may have their own privacy policies governing the use of your information, and we encourage you to review these policies. -
To Improve Website Functionality and Services
We use non-personal information to:- Analyze trends and user behavior to enhance the overall performance of the Website
- Improve our food ordering system and streamline the user experience
- Maintain Website security and monitor for fraudulent activity
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To Comply with Legal Obligations
We may use or disclose your personal information to comply with any legal obligations, court orders, or governmental requests, or to protect our rights, property, or safety, or that of our customers and third parties.
HOW WE PROTECT YOUR INFORMATION
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Encryption: All sensitive information transmitted via our Website, including payment details, is encrypted using SSL (Secure Socket Layer) technology.
- Secure Payment Gateways: We do not store payment information on our servers. All payments are processed through trusted third-party payment providers, which comply with Payment Card Industry Data Security Standards (PCI DSS).
- Access Controls: Only authorized personnel have access to your personal data, and they are bound by confidentiality obligations.
While we strive to use commercially acceptable means to protect your personal information, please note that no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are dedicated to continuously improving our safeguards.
DISCLOSURE OF YOUR INFORMATION
We do not sell, trade, or rent your personal information to third parties. However, we may disclose your personal information in the following situations:
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To Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:- Payment processors for securely processing your payments
- Delivery services to fulfill your order
These third parties are required to safeguard your information and only use it for the purposes for which it was disclosed.
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For Legal Reasons
We may disclose your information when we believe disclosure is necessary or appropriate to:- Comply with a legal obligation, including responding to law enforcement requests, subpoenas, court orders, or governmental regulations
- Protect the rights, property, or safety of Frydays Authentic Fish & Chips, our customers, or others
- Investigate or prevent potential fraud or unauthorized transactions
COOKIES AND TRACKING TECHNOLOGIES
Our Website uses cookies and similar tracking technologies to collect non-personal information and improve user experience. Cookies are small text files that are placed on your device when you visit a website, and they allow us to:
- Recognize returning visitors
- Understand user preferences
- Track browsing activity on our Website
You may disable cookies by adjusting your browser settings, but please note that this may impact the functionality of the Website, including the food ordering system.
THIRD-PARTY LINKS
Our Website may contain links to third-party websites, such as social media platforms or partner services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit via our Website.
DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. Once your personal information is no longer needed, we will securely dispose of or anonymize it.
YOUR RIGHTS AND CHOICES
Under applicable law, you may have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request corrections or updates to your personal information.
- Deletion: You may request that we delete your personal information, subject to any legal obligations requiring us to retain it.
- Objection: You may object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.
- Data Portability: You may request that your personal information be transferred to another service provider, where applicable.
To exercise any of these rights, please contact us using the information provided below.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.
CONTACT US
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
- Email: office@frydaysfishandchips.ca
- Phone: (519) 735-7888
- Address: 400 Manning Rd, Tecumseh, ON N8N 3N7